Privacy Policy
Effective Date: July 1, 2025.
Fil de Lin, LLC (“Fil de Lin,” “we,” “us,” or “our”)
Website: https://fildelin.com
1. Introduction
At Fil de Lin, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when visiting our website, making a purchase, joining our mailing list, or otherwise interacting with our business. By using our website or providing your information, you agree to the practices described in this Policy.
2. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly
• Name, email address, mailing address, and phone number (for purchases, communication, or newsletters).
• Payment and billing details when making purchases. (Note: payments are securely processed through Squarespace’s authorized payment processors; Fil de Lin does not store your full payment information.)
• Information shared through our contact form or email correspondence (such as design inquiries or project details).
b. Information Collected Automatically
• Device type, browser, IP address, and general location (city or region) when visiting our website.
• Usage data such as pages visited, links clicked, and time spent on the site.
This information is collected using cookies and similar technologies provided by Squarespace to help us understand and improve site performance.
3. How We Use Your Information
We use personal information to:
• Process and fulfill orders, returns, or customer service requests.
• Communicate with you about your purchase, project inquiry, or account.
• Send newsletters or updates when you’ve subscribed to our mailing list.
• Improve website performance, design offerings, and customer experience.
• Maintain internal business records and comply with legal obligations.
You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly.
4. Sharing of Information
We do not sell or rent personal information.
We may share limited information with:
• Service providers such as Squarespace and its affiliated payment processors (for website hosting, payment processing, analytics, and email marketing).
• Legal authorities, if required by law or to protect our rights, property, or safety.
• Shipping carriers, for the purpose of fulfilling physical product orders.
All third-party service providers are required to maintain appropriate privacy and security protections in accordance with applicable laws.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to:
• Recognize returning visitors;
• Analyze traffic and site usage; and
• Personalize your experience.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain features or functionality of the website.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, or enforce agreements. If you request deletion of your information, we will honor that request subject to applicable legal or business retention requirements.
7. Security
We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, or disclosure.
Payment data is transmitted securely via SSL and processed through Squarespace and Square’s PCI-compliant payment systems. No method of electronic storage or transmission is completely secure, but we are committed to maintaining the highest reasonable level of protection.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data:
• Access and Correction: You may request a copy of the information we hold about you or ask us to correct inaccuracies.
• Deletion: You may request that we delete your personal information.
• Withdrawal of Consent: You may withdraw your consent for marketing communications at any time.
Requests can be made by emailing us at hello@fildelin.com.
We may verify your identity before fulfilling your request.
9. International Visitors (GDPR Compliance)
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with data protection laws, you have additional rights under those regulations.
• Fil de Lin is the data controller of your personal information.
• Our lawful bases for processing data include consent (for email subscriptions), contract (for purchases or inquiries), and legitimate interest (for analytics and business operations).
• You have the right to lodge a complaint with your local data protection authority if you believe your data has been processed unlawfully.
10. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us immediately, and we will delete it as required by law.
11. Links to Other Websites
Our website may contain links to third-party sites (for example, partner brands or social media). We are not responsible for the privacy practices or content of those external websites. Please review their policies separately before providing any information.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most current version will always be posted on our website, and the “Effective Date” above will indicate when it was last revised.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Fil de Lin
Seattle, Washington
Email: hello@fildelin.com
Website: https://fildelin.com